Monday, August 6, 2007
Dangerous Trash
Do you like to dig in the trash? Me neither, but if you had some time on your hands, lived in North Texas and didn’t mind the smell, you could have found enough personal information to steal the identities of dozens of people. If you’re in to that sort of thing.
And you’d owe it all to one company: Life Time Fitness Inc.
Life Time Fitness in Fort Worth, Texas, was hit with a lawsuit after investigators found more than 100 records with customers' personal information that were dumped in publicly accessible trash bins in six different North Texas locations.
It seems Life Time Fitness discarded the personal information of people who had discontinued their memberships by simply tossing them in the trash. Nothing was shredded. Nothing was blacked out. No effort was made to protect (or respect) the sensitive information contained on those discarded documents.
Now Life Time Fitness says it intends to work with the Texas Attorney General's office to ensure that members' sensitive personal information is properly protected. Sounds like too little, too late, to me.
What is your club’s process for discarding (or, better yet, destroying) personal information? Identity theft isn’t just the subject of a techno thriller coming to a theater near you. It’s a real concern for people who put their personal information into your hands — whether or not they’re still paying dues.
Labels:
Customer Service,
Liability,
Maintenance,
Risk Management
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