First Family Fitness

The fitness industry has long used spokesmodels to hawk its product. Whether they're oiled-up hardbodies at trade shows or smiling, trim "afters" in commercials or ads, spokesmodels are historically effective marketing tools. They showcase the results of fitness in a way no words ever can.

But finding the perfect spokesmodel is no easy task. It takes more than a low BMI and muscle definition to get the job done. A spokesmodel has to connect with consumers and also project an image that makes them someone consumers aspire to be.

It's a tall order.

Luckily, thanks to the 2008 election, the fitness industry now has the ultimate spokesmodels: Barack and Michelle Obama. He is a basketball fiend and she has to-die-for arms that have inspired articles and fitness programs. They are riding a wave of immense popularity.

And the best part? They aren't charging us a dime.

Death of the Energizer Bunny

The fitness industry suffered a bit of a blow last week. A recently released study shows that exercise doesn’t boost the body’s long-lasting calorie-burning power, after all.

This is bad, right?

The ability to prime the body to burn calories even after a person stops exercising has been the fitness industry’s answer to the consumer’s hunt for the “magic pill.” We’ve been selling exercise as the gift that keeps on giving, turning the fit body into a calorie-burning Energizer Bunny.

But, if this study is right, then we’ve been wrong.

How will this affect people’s perception of exercise? Will this one study change you sell your product? For me, anyway, this study seems to have raised more questions than it’s answered.

Pick! Your! Spin!

Welcome, ladies and gentleman, to the first-ever game of Pick Your Spin! Today’s topic is how to use the recent study on caffeine and muscle pain to your club’s advantage without falling victim to the undesirable effects of poorly chosen spin.

In today’s game we’re picking the perfect article to post on the bulletin board in hopes it inspires members to take a regular pre-workout trip to the coffee bar.

We’re generous folks at the FM Blog, so let’s start off with a “gimmie” to get things going. The actual study is out of play due to its snooze-inducing title: “Effect of Caffeine on Quadriceps Muscle Pain During Acute Cycling Exercise in Low Versus High Caffeine Consumers.” Sorry, scientists.

Now grab your wheel, players, and get ready to Pick! Your! Spin!

The losers: Surprisingly, some big names are big losers in our little contest. Scientific American is a reputable source, but its headline has the “p” word: Pain. Same with a number of other outlets. Do you really want to emphasize that working out can hurt? We didn’t think so.

The runner-up: The obscure Twirlit makes an impressive showing with its article titled “Better Workout? Drink Caffeine.” It’s unlikely that any of your members are regular Twirlit readers, but the headline doesn’t mention pain so its obscurity could be outweighed by its message.

The winner: The New York Times! Its headline — "It’s Time To Make A Coffee Run" — is pure spin magic. The source is respected and has instant name recognition. Print this article, blow it up and make sure your members see it.

Thanks for joining us in the FM Blog’s first game of Pick Your Spin. We hope you had fun and encourage you to play at home.

A New Idea

I’ve never liked people who criticize someone without offering their own ideas for a solution. It’s counterproductive and, on some level, cowardly.

Last week I said believe Planet Fitness’ low-priced membership strategy may cause long-term harm to the industry. Whether I agree with it or not, it is a valid attempt by a successful business to find a solution for a problem every club is facing: getting more customers in an economic crisis. And, in the spirit of my statement above, I would be remiss if I didn’t offer another possible solution for clubs looking to lower prices without devaluing their services.

Here is my idea:*

Forget the “Pay as You Go” membership model. What about “Pay as you DON’T Go”?

Clubs want to build loyalty, right? You want your clients to build fitness into their routines, value the services they receive at the club, want to spend time there. Why not reward them for doing exactly that?

Say each club visit is worth $5. You establish an “ideal” visit rate of three times per week, averaging out to $60 per month. So, the member’s base fee is $15 per week. If they go once a week, knock $5 off their dues. Twice a week, knock off $10. Three times per week, and that week is free. Your members are saving money by working out at your club.

And while these sensible members are at your club, sell, sell, sell. Sell personal training sessions, sell smoothies, sell weight gloves, sell private Pilates lessons. Sell the heck out of everything you’ve got without being too aggressive or annoying.

If you employ this model, you’re obviously taking a risk. What if members do exactly what you want them to and come to the club like clockwork? Perhaps you could establish a base fee, and the $5 per visit is on top of that. What if members stop by on their way to the grocery store, swipe their card at the front desk and count it as a workout? Perhaps you could require members to swipe in and swipe out, with a minimum visit length of 20 minutes. Problems will pop up, but so will solutions.

Now’s your chance to tell me why you think this idea won’t work — or why it will. The comments are open.

*Whether you love it or hate it, I promise this is my own idea. I thought of it at my dining room table while nursing an epic Easter head cold. However, if another club has already come up with a similar idea, please let us know in the comments section.

Operation: ReLaunch

Have you heard about The Collective? The Michigan chain operation is a kind of blended facility that offers members access to workspaces, music and art classes and a 20,000-square-foot fitness center. I admire its scope. Building a community by adding a coffee bar in the front desk area is one thing; offering meeting rooms, wi-fi and other business-related amenities takes the concept to another level.

But with the economy tanking, The Collective is taking a hit. Struggling small businesses aren’t as willing to shell out extra money to hold a meeting in a unique location — if they have meetings on the books at all. But The Collective isn’t sitting back and waiting for things to get better. Instead, it’s initiated an interesting, four-pronged program called ReLaunch aimed at Michigan’s unemployed. It focuses not only on building up resumes, but also building confidence by way of a reduced $50 fee good for three months’ use of the fitness center, along with workshops designed to give participants the tools to get their careers — and their lives — back on track.

I like the message this program sends. It gives a life expectancy to members’ hard times: three months. It gives them a place to go to look for work that connects them with other people suffering similar hardships, and it gets them out of the house. It’s harder to be depressed about being unemployed when you don’t feel unemployed, and that’s probably the biggest favor this program does for people with an extra $50 in the couch cushions.

It’s a positive, feel-good program. For everyone’s sake, I hope it works.

Hope for Sale

As much as industry suppliers and health clubs claim they have the secret weapon to losing weight and increasing strength and stamina, the truth is there is no secret weapon. New research proves this point. It doesn’t matter how few carbs a person eats or how much protein they scarf down. Surprise! Losing weight is a whole lot simpler than that: It’s all about calories consumed vs. calories burned.

This is good and bad for fitness professionals. Drama is good. Secret weapons are sexy and clients pay more if they think you have the inside scoop on what will get them quickly and easily to their goal.

The bad news? There is no “quickly and easily” in fitness. Quick and easy are illusions. Fitness takes time, effort and dedication. But are those things sexy? Not even close.

Santa Claus and the secret fitness weapon are myths. But like kids at Christmas, fitness center members want to believe. Forget the research. Forget the facts. Maybe it’s time to accept that you’re not selling a healthy lifestyle at all. Maybe all you’re really selling is hope.

Empty Gesture

Australian fitness trainer Paul “PJ” James is gaining weight. On purpose. So far, he’s put on more than 40 pounds eating junk foods he’s spent years warning clients away from, and by not exercising.

In a Herald Sun article, James says he’s packing on the pounds to better understand why his clients have such trouble losing weight.

I think he’s full of it.

People who have difficulty losing weight struggle with more than just sweating off an excess of body fat. They usually have other challenges to overcome, such as food addictions, lack of fitness expertise, psychological issues like guilt and anxiety, or physical limitations that make traditional exercise difficult.

James has none of these obstacles. He not only knows exactly how to lose weight, but also how to be fit enough to model underwear.

Let’s call this what it is: a gimmick. Whether or not he convinces any potential clients that he’s walked a mile in their shoes, he’s already a PR success both here and Down Under.

James obviously hasn’t convinced me that he’s throwing away his health in a selfless quest for empathy, but I’m not his target market. Has he convinced you? Is this something you or other personal trainers think is worth your time — and your waistline?

Same-Boat Marketing

I’m going to be honest. “Same-boat marketing” is not a real term. I made it up. But even though you won’t see it bolded in any marketing textbooks, same-boat marketing is a technique all fitness clubs should use while the economy is in recession.

National Public Radio’s Morning Edition did a segment about marketing strategies in a recession. It highlighted companies that are focusing on building connections and bonds with consumers to boost sales. Most interesting was Hyundai, a savvy (and struggling) automaker that has thrown itself into the same boat as consumers with an innovative new program.

Hyundai Assurance allows consumers to finance or lease a new car with a simple promise: If consumers lose their income in the next year, they can return the car. No fees, no debt, no guilt. “We’re all in this together,” Hyundai’s ad says. “And we’ll all get through this together.”

It’s a great idea, and fitness facilities would do well to devise their own assurance programs. Let consumers buy a one-year membership at full price with the assurance that they can immediately cancel their membership without penalty if they lose their job within that year.

Buying anything is a risk in this economy, so share that risk with your consumers. Get in their boat and earn their trust. In the long run, you’ll earn their loyalty, too.

Fitness Engineering

With all of the controversy over
genetic engineering, there’s some good news for those who are against it. It appears that scientists may not actually need to alter genes to rid us of the myriad diseases that plague our society. Instead, all individuals have to do is eat right and exercise, and the disease-preventing genes will actually increase, while the disease-promoting genes shut down.

Sound too good to be true? Not according to a recent
study conducted at the Preventive Medicine Research Institute in Sausalito, Calif. The study involved 30 men with low-risk prostate cancer who decided to undergo three months of major lifestyle change in lieu of conventional medical treatment such as surgery or hormone therapy.

This study could have an exciting implication for the fitness industry — especially at a time when it’s reported that fitness facility memberships declined in 2007 for the first time in 10 years — primarily due to people cutting back on expenses due to high gasoline and grocery prices. The implication of this study, however, is that people can’t afford not to be a member of a fitness facility. This is a do-or-die situation — especially for those with bad genes.

The new marketing approach for the industry could be something like, “Wish you could just scrap those genes your parents’ burdened you with? We’re trained to help you genetically alter your chances of getting sick. Sign up now for our program of fitness engineering.”

People are worried about falling victim to diseases such as cancer, diabetes, hypertension and a host of others. A marketing approach that focuses on wellness with research to back it up is a whole lot better than the focus on appearance.

Woman Power

Women rule! Don’t take offense, guys. It’s just that, since the new millennium, this truth has been emerging, and it just can’t be ignored any longer — especially by business owners.

I remember not too many years ago when we reported in the pages of FM that the number of female members in fitness facilities had finally caught up with that of men. In fact, the latest statistics published by IHRSA show that women make up 57 percent of U.S. health club members. Women are just a lot more serious than men about fitness. The National Sporting Goods Association’s 2007 sports participation survey shows that women constitute a majority of participants in four of six fitness activities: yoga, 85 percent; aerobic exercising, 71 percent; exercise walking, 63 percent; working out at a club, 55 percent; and exercising with equipment, 51 percent.

But, I’m not giving you these numbers to brag about my gender. Really. I’m doing it because, as a facility operator/professional, this knowledge can and will improve your business. If you put it to use.

At the IHRSA trade show and convention in 2001, Tom Peters, an influential guru of management, spoke about the importance of this emerging trend in the fitness business industry. And, he pointed out that while more than half of fitness center members are women, a lot less than that are on fitness center management teams. The problem with that, he said, is that men and women are completely different: They have different exercise regimen needs, and they purchase services differently. As such, it’s not possible for men to create the “perfect” fitness facility experience for women.

That’s a problem, because while Business Week, in an article titled I Am Woman, Hear Me Shop, reported that while “women earn less money than their counterparts, … they make more than 80 percent of buying decisions in all homes.” It’s critical, says the article, that business owners understand women’s needs and dissatisfactions and, in turn, change the way they design, position and sell their products.

With that said, ask yourself, “How have I responded to an increase in the number of women members in my facility?” If you’re drawing a blank, that means you’ve obviously not given it much thought. As such, you haven’t done anything, and you’re losing business.

Even if you have made some changes, it will still help to understand some fundamental differences between the sexes, as pointed out on the Entrepreneurial Connection website’s SuccessSkills Archives article collection titled
How to Market to Women.

• First, women are social beings. They see their membership not just as a quest to become healthy, but as a way to connect with others.

• Second, a woman’s decision-making style, especially when purchasing, is to thoroughly investigate, especially on the web. And, she doesn’t respond well to pressure to close the sale. Therefore, answer questions, but don’t push.

• Third, the details matter. Women notice things that men tend to merely disregard, such as poor attention by the staff at the front desk, unpleasant odors in the locker room, weights not placed in their proper place, etc.

• Fourth, women are stressed. Between their roles as workers, wives and mothers, they juggle more in life than their male counterparts. The fitness facility should be a place where the products work well and are easy to operate, and customer service should come with a human touch. Research shows that, to reduce their stress, women are willing to “pay more for delivery of groceries, meals and dry cleaning, and for service providers such as financial counselors, personal trainers and dog groomers.”

I love statistics. They let us know where things really stand. But, you actually have to use these statistics to your benefit. If you do, you’ll likely be at the receiving end of one of women’s greatest qualities: They’re the most loyal of customers, and they will spread the positive word about your business to all of their friends. If not, expect the opposite. Tom Peters made a point of saying that he’d spoken with a member of a New York stock brokering firm who shared that their average male customer recommended him as a broker to 2.6 people, while the average woman customer recommended him to 21!

National Tie-Ins for Facility Promotions

Today is May 12th, National Family Fitness Day. May 12 is also Fibromyalgia Awareness Day and National Women’s Checkup Day. And, May 12 falls during Food Allergy Awareness Week, National Alcohol- and Other Drug-Abuse Week, National Women’s Health Week, National Stuttering Awareness Week and National Neuropathy Week. If you’re laughing, that wasn’t my intent, although it is kind of funny.

My point in sharing this, however, is to show you just how many events around which you can hold a promotion in your fitness center. Just go to the National Health Information Center’s 2008 National Health Observances web page to see the hundreds of events, all of which are related to health, or, specifically to fitness.

Your facility is probably no stranger to exercise incentive programs. Most fitness centers run anywhere from one to a host of events, and we report on them in our N7 Rest of the Best department (previously our Best Ideas department) every month in Fitness Management’s print edition, which you can view in the article archives section of our website. A lot of these programs we report on are really creative. So, if you’re not yet running these types of programs, or if you’re worried about not being creative enough to come up with an idea of your own, don’t worry. With all of the national “days” and “weeks” to choose from, the main idea has already been created for you.

I found today’s event particularly interesting. Today, children at Boys & Girls Clubs in Boston, Chicago, Dallas, Denver, Detroit, Las Vegas, Los Angeles, Miami, New York and Seattle will participate in a free, after-school National Family Fitness Day, the main activity of which is playing DanceDanceRevolution Universe 2 on Xbox 360. This inaugural event is a partnership between Microsoft Corp’s Xbox 360 and the Boys & Girls Clubs of America “to promote healthy and active lifestyles for children and families.” The goal is to get at least 500 participants to expend a total of 18,000 calories while playing the game. This is a great tie-in with the recent rise in child obesity and the use of technology in fitness centers.

In case you missed this one, don’t worry. The NHIC’s list is not exhaustive. A quick Google search turns up many more, including yet another National Family Fitness Day scheduled for September 27 and sponsored by the Health Information Resource Center. What are you waiting for?

Controversy: Is It Worth It?

I’m not Catholic, but even I have an issue or two with the Equinox Fitness Club ad that’s gotten Boston’s Catholic population’s rosaries in a twist.

The ad ran in Boston magazine, and is pictured left. Three attractive nuns are sketching a chiseled, nude man, while another presses her body against a metalwork door and watches.

Forgive me, but what does this have to do with fitness?

The company told the Boston television station WCVB that, “Our ad campaigns are based on personal motivation and fantasy and, throughout history, the body has been considered a form of art.”

Um … could they repeat that, please? In English? I’m still not clear what this ad has to do with fitness.

It seems obvious that Equinox was hoping to ruffle feathers, get some free press and maybe even attract a fallen angel or two wanting to lose a few pounds. But, for the company to pretend that the ad serves any purpose other than provocation is, quite frankly, insincere.

Of course, this begs the question: Is there anything wrong with that? People in Boston are talking about Equinox — and there’s only one Equinox facility in the city, so it stands to reason that its profile has most definitely been raised. And isn’t that the purpose of marketing, after all?

Perhaps. But, is it worth it? I don’t have any numbers handy, but it’s my understanding that Boston is a pretty Catholic town. Why risk alienating such a large population of potential members? C.J. Doyle of the Catholic Action League of Massachusetts is fired up about the ad, saying it is “exploiting and mocking and sexualizing Catholic religious imagery.”

For their part, the local nuns have risen above the situation. “It is crass, but there are a lot of crass things that I don’t pay attention to,” Sister Martha Moss told WCVB. Sister Kathryn Hermes added, “We know that these things come and go, and the best thing is to let them go.”

It’s too bad Doyle can’t count to 10 and realize his reaction plays right into Equinox’ publicity-seeking hands. See, if everyone followed the nuns’ examples and ignored the ad, then Equinox’ attempt to get free press would go straight to … well, you know.

Do You Negotiate?

It’s a famous plot device in nail-biting hostage movies: A stone-jawed president says, “We do not negotiate with terrorists!” — leaving the hero to figure out how the heck to get those hostages back (one of whom, naturally, is his wife/girlfriend/child) without giving an inch. In the movies, things usually work out, thanks to lots of explosives and a studio system that requires happy endings. But, in real life, no-negotiation policies don’t always end happily.

So, do you negotiate? On your membership prices, I mean. To be honest, I wasn’t even aware that this was a possibility until I read a blog entry by a woman looking for advice on how to find a good deal on a fitness center membership. Her readers advised her to negotiate the membership fee, and claimed the only type of facility that won’t bite is YMCAs/YWCAs/JCCs.

Reading this, I couldn’t help but feel foolish. I’d compared membership fees before, and I always seem to get the short end of the stick. Some self-satisfied schmuck on the treadmill next to me pays half of what I do a month, making me resent him, the club and my own lousy business sense. I dread going to car dealerships for the same reason — playing hardball with a salesman is not my idea of a good time — and I don’t want to feel the same way as a fitness facility prospect. And, by the way, the enlightening blogger has a book deal, so you can bet she’ll reveal her own gym search experience in print before too long.

Interestingly, with two large chains and a YMCA competing for her business, the blogger chose the Y — and for reasons that had little to do with the membership fees. It was about the way she felt in the facility, and how she perceived the Y’s commitment to identifying and meeting its members’ needs.

So, maybe negotiating on price isn’t the answer. Maybe fitness centers can afford to play the role of stone-jawed president and focus on building an atmosphere that members want to pay to experience. And, you don’t want your members to feel like I did for not negotiating a better deal for their own memberships.

Calling All Gladiators

Happy (almost) New Year! The good news is that your fitness center is likely packed to the gills with resolution-wielding exercisers. The bad news? The Writer’s Guild of America is striking, which means that your favorite television shows are on indefinite hiatus until a deal is hammered out between studio bigwigs and Guild leaders. What does this have to do with the fitness industry, you ask? More than you think.

TV has long been a source of ideas for fitness programming. (’Fess up: How many of you have held a Biggest Loser- or Survivor-themed competitions at your facility?) Popular reality shows based on competition are perfect for time-crunched managers to make their own. Now, thanks to the writer’s strike, studios are relying even more on the reality formula to fill empty slots in their program schedule. They’re even dragging out some old favorites, like American Gladiators. The new and improved version of the program, hosted by Laila Ali and Hulk Hogan, debuts Sunday, January 6, on NBC. I’ll wait while you set your TiVo.

If you’re starting to mull ways to bastardize the American Gladiators formula for your fitness center, I’m sad to say that you’re too late. Someone has beaten you to it. The Tribune Chronicle reports that, in May, the American Gladiators Sports-Fitness Training facility will open in Niles, Ohio. I imagine it will be a place where members can act out their long-dormant fantasies of wearing helmets and spandex, and going head to head with muscle-bound opponents.

I find it hard to imagine there is anyone out there yearning to be an American Gladiator — save a few adult males with memories of Saturday mornings watching long-haired dudes with names like Blaze and Firestorm beat the living daylights out of hapless weekend warriors. To be completely honest, I can’t imagine anyone wanting to participate in these kinds of activities sober, but that probably says more about me than anything.

Still, John Ferraro Sr., who is heading the project along with his two sons, assures skeptics that, “It will be fantastic.” The fitness center will offer exercise facilities on three levels. Fitness challenge competitions will be staged between members, and with representatives of other facilities, according to the article.

The Ferraros say they plan to franchise their idea, and believe that people all across the U.S. are chomping at the bit for the kind of campy competition the TV show embraces. “People ask me, why here?” Ferraro told the Tribune Chronicle. “People here are no different than they are in Beverly Hills.” Really? I used to live in Los Angeles, and I have a hard time picturing the gaunt, moneyed shopoholics who haunt Rodeo Drive forgoing their private Pilates sessions for a round of sweaty jousting.

Maybe I’m jaded. Maybe the recent faltering of fitness franchises has hardened my journalist’s heart, and I fail to appreciate the secret desires of the American public to act out their adolescent fantasies. Maybe the next big fitness franchise idea really is found in old TV favorites. I have to wonder if my husband wouldn’t get in line for the chance to wear a leather Speedo and raise a massive sword by a replica of Grayskull Castle.

It might be fun for a day, but is play-acting the way people would choose to get their daily dose of exercise? I suppose anything is possible … but I doubt it.

Threading the Needle

Who is your target market? Is it everyone within a 15-mile radius of your fitness center? Well, you might want to re-think that approach to selling fitness. The trend now is “threading the needle” when it comes to identifying a target market — the more defined and specific, the better.

Just ask Nike, the fitness apparel giant with a global reach and market research dollars out the wazoo. The company is not looking to find broader markets; instead, it’s going smaller. Nike, Beaverton, Ore., designed a shoe specifically for American Indians, called the Air Native N7. And, no, N7 doesn’t stand for Fitness Management’s Nova7 Awards. An article in The London Free Press says, “The N7 name is a reference to the seventh generation theory, used by some tribes to look to the three generations preceding them for wisdom and the three generations ahead for their legacy.”

Nike didn’t just slap on a new name and call it a day. “The Air Native N7 is designed with a larger fit for the distinct foot shape of American Indians, and has a culturally specific look,” says the article. Nike designers and researchers examined the feet of more than 200 people from more than 70 tribes and found that the average shoe width of American Indians was three width sizes larger than the standard Nike shoe. As a result, the Air Native is wider and has a larger toe box. The shoe has fewer seams to prevent irritation, and a thicker sock liner for comfort.

Fitness centers can take this approach to market their facilities to a specific group. Balance Fitness caters to Muslim and other women concerned with modesty in the New Haven, Conn., area. Windows are covered with thick curtains, and women are encouraged to exercise in whatever clothing they prefer. This can range from capris and T-shirts to scarves, pants and long shirts.
Business is good, says Owner Mubarakah Ibrahim. Threading the needle has worked for her, and Nike thinks it can work for them. Would it work for your facility?

Competing with the Home Market

Do you know who your competition is? Because now, more than ever, it may not be just be the fitness center across town. It may also be the homes of every potential member in your market. According to the National Association of Home Builders, a Washington D.C.-based industry trade group, about one-third of new and potential homebuyers cite a home exercise room as either essential or desirable.

People who want a private workout whenever they choose are bringing the fitness center into their homes. Real estate developers and builders say homeowners increasingly are choosing to build in-home gyms as a must-have amenity. “The home gym is one of the top amenities that homeowners want to incorporate into their homes,” says Gabe Pasquale, vice president and chief marketing officer of WCI Communities’ Northeast region, Valhalla, N.Y.

In 2006, 25.7 million Americans said they worked out in a home gym. That is almost a 30 percent increase from 19.8 million in 2000, according to the Sporting Goods Manufacturers Association, Washington, D.C.

Convenience is the big motivator for these homeowners, but there may be some who are uncomfortable working out in front of other people, or those who simply don’t like the atmosphere of the facility near them: loud music, the “pick-up” crowd, dirty or cluttered, bad customer service, etc.

You obviously can’t offer the convenience of a home gym, so you need to give these potential members something else: a non-intimidating, social atmosphere that offers motivation and results. Emphasize the benefits of commercial-quality equipment, your many entertainment options, results-based programming, experienced trainers, etc. The things they can’t get at home.

Another idea is to create exercise programs that allow members to work out at home a couple times a week, but then encourages them to come into your facility to work with a trainer, participate in a class or use a certain piece of equipment. It could be like home-schooling for fitness: a group of these home-exercisers come in a couple times per week and work out together. You could even offer some sort of discount, or give away T-shirts with the group’s motto.

Knowing your competition is an important part of your sales and marketing program. If your competition is people’s home gyms, don’t think that you can’t compete with that. There are many advantages to working out in a fitness center - you simply need to emphasize your strengths.

Beating the Competition the Smart Way?

Competition is good for business, right? That’s what most businesses will tell you. Albertson’s wants Stater Bros. and Ralphs to open up across the street to make the area a supermarket hub. Jack-in-the-Box wants McDonald’s and Carl’s Jr. to open up next to it to create a fast food alley. So why, then, is it that fitness facility owners don’t seem to view competition in the same vein?

Recently, Mark McPeek, owner of the Bay Area Athletic Club, Coos Bay, Ore., filed a suit against Southwestern Oregon Community College, which opened a $7 million fitness center in October. The suit alleges that the college is using the school’s non-profit status to gain an unfair advantage over private clubs in the area. The college charges $10 less per month for its membership than Bay Area Athletic Club.

This profit vs. non-profit battle has been raging for decades. But, is it necessary? I certainly won’t dispute the argument that one facility has to pay its bills while the other’s bills are footed by the public. This discussion isn’t about the right or wrong of that issue. What I would like to point out is, this issue continues to be battled in courts, with no apparent long-term resolution. So, rather than the continuing legal battles, perhaps fitness facilities that feel most threatened by this competition need to focus on how they can survive on their own merits, despite the profit/non-profit model.

I would suggest that these facilities would fare quite well against non-profits if they honed in on something that made them stand apart, thus competing based on expertise, programming, service, etc., rather than mere dues rates. We’ve done enough reporting on non-profit facility programs and services in Fitness Management to know that they often can’t compete against facilities that offer first-rate service and programming. Sorry, non-profits! No offense, but the for-profits that make an effort to stand apart from the competition seem to do a better job.

Near my home, there is a Stater Bros., Albertson’s and Vons grocery store — all within 1 mile of each other. I’ve tried them all, and I’m loyal to Vons. Why? Because I can’t visit the grocery store without being asked by employees, at least two or three times, if I’m finding everything I need. I can’t go to the meat counter without an employee stocking the shelves and telling me what’s on special that day. Sometimes, the weekly sales ads that come in the mail tell me that Albertson’s has a better deal on bagged salads that week. Well, the way I see it, the deal I would have gotten on the salad is probably going to be a wash after the deal I get on service and other items on sale at Vons.

Want to bet that most fitness consumers wouldn’t feel the same way about a $10 difference in dues, if there were a real difference in the facilities?