
Natalia was a popular Body Pump instructor at a Los Angeles club. She was toned and fit, but hardly a candidate for the SI swimsuit edition. Her accent sometimes made it hard to understand exactly what she was saying, but her enthusiasm was crystal clear in any language. I never had a single personal conversation with Natalia, but I identified with her and never missed a class. When Natalia eventually left the club, so did I.
Finding an instructor like Natalia is like catching motivation in a bottle. Most likely, you have an instructor like that on your staff. If you’re lucky, you’ve got a whole group fitness schedule filled with Natalias. And, chances are, you’re wasting their talent.
The situation: MSNBC.com says more people are getting their workouts on the Internet. Enterprising personal trainers are putting their workouts online — like Gwyneth Paltrow’s trainer, who emails the Oscar-winner intense workouts while on tour with Madonna. (Let's ignore the fact that Ms. Paltrow aims to open her own NYC gym with the same personal trainer, shall we?) It’s time to harness that technology and make it work for your business, rather than against it.
The idea: Set up a members-only section of your club's website and post videos of your group exercises classes online. This should be an added value for members — the ability to maintain their relationship with the club, instructors and fellow exercisers even when they’re not able or willing to make it into the club.
For too long people have taken cracks at clubs for saying they don’t care if members actually use the club or not, so long as they pay their dues. This is a way to quash those critics and keep the club community strong. Best of all, it’s a way the fitness industry can make the most of a medium that too often isolates users even as it claims to connect them.




